Install the EA App, then Sims 4 and any packs you own through Steam. For the leftover files and folders, click Select All, review the list and deselect anything you'd like to keep (this is unlikely, but it's worth checking), click Delete, and you're done.Click Select All, then Delete: you don't need or want to preserve these entries. Revo will present a list of registry entries.Click Uninstall, then in the Revo window, click Moderate under Scanning modes, and click Scan. Launch Revo, select the App, and click Uninstall.Review the list, in case there's something you want to save otherwise, click Select All, and then Delete.Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.Cancel the system restore point you don't need it.Launch Revo, select Sims 4 from the list, and click Uninstall.Download Revo Uninstaller (the free version is fine) from here.Put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4.".If that's not the problem, please do a clean uninstall of both Sims 4 and the EA App, then reinstall both, using Steam to install Sims 4. Just to confirm, you've tried signing into an EA site with your Steam credentials, and it works, you land in the correct EA account? This is important because it could explain the issue all by itself.Information, Guides and Announcements for the EA app.
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